Privacy Policy
Last Updated: 20 March 2025 · Effective Date: 20 March 2025
1. Introduction
mynovarix ("we", "us", "our") is committed to handling personal data with care and transparency. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Questions about this policy may be directed to: [email protected]
2. Data We Collect
2.1 Information You Provide
- Name and contact details (email address, phone number)
- Organisation name and job title (when provided voluntarily)
- The content of messages submitted through our contact form
- Information shared during engagement scoping or project delivery
2.2 Information Collected Automatically
- Browser type, IP address, and referring URLs (via analytics cookies, subject to consent)
- Pages viewed and time spent on our website
2.3 Legal Basis for Processing
We process personal data on the basis of: (a) your consent, where obtained; (b) the performance of a contract or pre-contractual steps at your request; or (c) our legitimate interest in responding to enquiries and improving our services.
3. How We Use Your Data
- Responding to enquiries submitted through our contact form
- Preparing and delivering engagement services you have engaged us for
- Sending service-related communications (not unsolicited marketing)
- Improving our website and understanding how it is used (analytics, subject to consent)
- Meeting legal and regulatory obligations
We do not sell personal data to third parties. We do not use your data for automated profiling or decisions that have legal effects on you.
4. Data Retention
Contact form enquiries are retained for 24 months from the date of submission, after which they are deleted unless an engagement has commenced. Engagement-related records are retained for 7 years from the conclusion of the engagement in accordance with Malaysian commercial record-keeping requirements. Analytics data is retained for 14 months.
5. Data Protection Measures
Personal data is stored on encrypted servers with access restricted to the staff members who require it for the purpose for which it was collected. We review our security practices regularly and apply industry-standard measures to protect against unauthorised access, loss, or disclosure.
In the event of a personal data breach that is likely to result in significant harm, we will notify affected individuals and the relevant authority without undue delay.
6. Cookies
Our website uses cookies for analytics and preference purposes. Essential cookies are necessary for the site to function. Optional cookies (analytics, preferences) are only placed with your consent, which you can manage at any time. See our Cookie Policy for full details.
7. Your Rights
Under Malaysia's PDPA and applicable data protection principles, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent where processing is based on consent
- Request erasure of your data where there is no lawful basis to retain it
- Object to processing for direct marketing purposes
To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.
8. Third-Party Services
Our website may use Google Analytics for traffic analysis (subject to your cookie consent). We may link to external resources; we are not responsible for the privacy practices of third-party sites.
9. Children's Privacy
Our services are directed at business organisations and their representatives. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted data to us, please contact us so we can remove it promptly.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by updating the "Last Updated" date above. Continued use of our website following any update constitutes acceptance of the revised policy.
11. Contact
Data Controller: mynovarix
Address: 23 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-9054 2718